Tuesday, February 19, 2019

The NHPCO’s Family Evaluation of Palliative Care Performance Metric


Ken Haglind leverages decades of executive experience as president of Minnesota Hospice in Lakeville. A graduate of the University of Minnesota’s MBA program, Ken Haglind holds membership with professional organizations, including the Minnesota Gerontological Society and the National Hospice and Palliative Care Organization (NHPCO).

Since its founding in 1978, the NHPCO has advocated for the hospice and palliative care industry. The Virginia-based organization, the largest non-profit entity of its kind, strives to enhance the understanding of hospice and palliative care, while improving and expanding access to critical end-of-life services.

The NHPCO operates a Quality Resource Center designed to monitor and assess the quality of hospice care. In addition to standards of practice, operational guidelines, and a toolkit, the center tracks performance metrics that includes the Family Evaluation of Palliative Care (FEPC) survey. A post-death survey, the FEPC is designed for family members of a palliative care patient who has passed away. The survey captures how family members feel about the quality of care their loved one received.

For additional information on the FEPC survey and other performance metrics at the NHPCO, visit nhpco.org.